Taylor Swift is famous for being a hands-on superstar when it comes to her fans. The 20-year-old country phenomenon and her band made a trip to Auburn University in April to surprise two university students who had been on a mission to get a hug from their favorite songbird.

In May 2009, Taylor surprised 11-year-old fan Jordan Casner on the set of the 'Oprah Winfrey Show.' Jordan was invited back in the fall to appear on Oprah's show as a special correspondent, with Taylor allowing the youngster to tape a special behind-the-scenes look at her Fearless tour.

Things took a more serious turn, however, on May 20, when Taylor performed before a sold-out crowd at Scotiabank Place in Kanata, Ontario, Canada. Nicole Lavoie, a young concertgoer, experienced a "serious medical emergency" at the show. Taylor's mother, Andrea, was quick to respond to the teenager, and Taylor later placed a call to Nicole in the hospital emergency room.

Nicole's mother, Harriett Lavoie, wrote a letter to the Ottawa Citizen newspaper expressing her gratitude to the "people who rushed to Nicole's aid during a serious medical emergency at the Taylor Swift concert." In the letter, Ms. Lavoie continued her praise: "While we were waiting in a special medical room at Scotiabank Place, we were surprised to have a visit from Taylor Swift's mom, Andrea, and her management crew and for their kindness to myself and my daughter during that very difficult time.

"Nicole was transported by ambulance to Queensway Carleton Hospital. While she was under observation in the emergency room, she got a call on her cell phone -- Taylor Swift was on the line. This special singer took the time to check on my daughter's condition and talk to Nicole for several minutes about her country music to one of her biggest fans.

"Nicole is impressed with Taylor Swift's down-to-earth goodness in making that call. But as a teenager, she is so excited to have this memorable experience."

Taylor's Fearless tour hits Houston, Texas on Wednesday, May 26, with Kellie Pickler and Gloriana opening the show.

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